What You Should Know
- The Leap: Ambience Healthcare has launched “Chart Awareness,” a capability that allows its AI to interpret a patient’s full longitudinal record (labs, imaging, prior notes) rather than just transcribing the current conversation.
- The Features: The update includes Chart-Aware Patient Summaries, Diagnostics (auto-extracting lab trends), and Coding (substantiating complex codes like G2211 based on patient history).
- The Proof: In a head-to-head evaluation at MultiCare Health System, Ambience beat out three leading competitors, achieving an NPS score 63 points higher than the runner-up and delivering over $13,000 in incremental annual revenue per clinician.
From Transcription to Synthesis
The shift from “scribe” to “chart-aware intelligence” has a tangible ROI. According to third-party evaluations cited by the company, the improved coding accuracy and documentation integrity result in more than $13,000 in incremental annual revenue per clinician, alongside a 40% reduction in documentation time.
Most ambient AI tools on the market today are essentially sophisticated dictation software. Ambience is pivoting to become an “intelligence platform.” By understanding the chart, the system can perform tasks that a simple scribe cannot:
- Chart-Aware Diagnostics: Instead of a doctor manually hunting for lab results, the AI auto-extracts trends (e.g., “Creatinine has risen over the last three visits”) directly into the note.
- Chart-Aware Coding: The system can substantiate complex billing codes, such as G2211 (complexity add-on) or Chronic Care Management, by citing evidence from the patient’s longitudinal history.
- Reduced “Copy-Forward” Risk: The AI generates an assessment and plan grounded in the current visit and relevant history, avoiding the dangerous habit of copy-pasting outdated information.
“AI in healthcare has to do more than generate notes,” said Nikhil Buduma, CEO and Co-Founder of Ambience Healthcare. “Health systems need AI that synthesizes across the chart, supports clinical decision-making and delivers real operational and financial impact. Chart awareness is the foundation for that level of platform intelligence.”
MultiCare Validation
MultiCare Health System recently completed a rigorous head-to-head evaluation of three leading ambient AI solutions involving over 550 clinicians. The result was a landslide. Ambience was selected after achieving an NPS score 63 points higher than the next best solution.
“We weren’t interested in hype. We wanted proof of technology that could truly help our physicians, APPs and patients,” said Todd Czartoski, MD, executive vice president and chief physician executive at MultiCare. “Ambience didn’t just perform well — it was the clear favorite among our clinicians. When your front-line staff overwhelmingly chooses a solution because it makes care better and their work easier, that’s where you invest.”
